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Hong-Eng Koh: “A thought leader with decades of experience in the ICT industry”

Hong-Eng Koh: “A thought leader with decades of experience in the ICT industry”

Hong-Eng Koh's three decades of experience working with government agencies throughout the world has qualified him to lead Huawei's Enterprise Business Group's public sector digital transformation and smart city strategy. He began his career with the Singapore Police Force and went on to play a key role in the country's early national e-Government initiative. Before joining Huawei, he worked at Sun Microsystems, which was bought by Oracle, where he spent 16 years in various leadership capacities in the worldwide public sector business. He's also an artificial intelligence advocate who came up with the 7A framework for discovering how technology may help the government expedite its digital transformation.

Whether it's a collaborative e-government tailored for the sharing economy, socially enabled policing, or collaborative public safety, his career has been driven by a passion for the possibilities that digital change can provide.

Digitalisation is impossible to achieve without connection. People and equipment are connected over broad bandwidth to operate anytime, anyplace, as shown during the pandemic. Constituents are increasingly expecting city services to be provided 24 hours a day, 7 days a week, ideally contactless and online. However, the equipment and sensors that enable these services, particularly mission-critical services, require high-quality communication. Cities must invest in city-wide connectivity, particularly wireless technology such as 5G, as well as intelligent technologies that improve user experience, energy efficiency, resource utilization, and O&M efficiency, such as Huawei's Autonomous Driving Network (ADN), which combines all of these features.

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Computing's value is sometimes understated due to its background function. Data and data processing are at the heart of digitalization and AI. Computing power must catch up to the astronomically expanding amount of data we must cope with. Intelligent traffic management, driverless cars, telemedicine, smart education, and other applications all need large amounts of processing power, which must be available everywhere and at all times. The pandemic has pushed practically everything online, making traditional data center construction difficult. This is where Huawei's Smart Modular Data Centre shines, especially when it comes to power control.

Given the wide range of applications it serves, AI must be inclusive and accessible to everyone and everything.

These can include everything from analyzing a CT scan to detecting fraud in a tax filing, identifying whether a railway track needs to be repaired, providing dynamic information to first responders, and allowing autonomous public transportation.To accommodate the many use cases, Huawei provides a full-stack and all-scenario AI platform. The platform includes Ascend AI processors, the ModelArts pre-integrated end-to-end services for application enablement, and the MindSpore framework with separate machine learning libraries. The necessity of Universal Cloud becomes more more apparent in the fight against Covid-19 and ICT business continuity management concerns.

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Many healthcare professionals across the world have used an AI-assisted CT scan analysis accessible on Huawei Cloud to identify Covid patients in recent months. The prior human process took 14 minutes each patient, however AI on cloud has cut that time to 2.5 minutes. Cities, on the other hand, must protect digital sovereignty, ownership, and control by keeping infrastructure and data under their control. Data movement across borders is unavoidable; we must closely monitor and control such flows.

We must implement the required privacy safeguards and earn the trust of all parties.

The covid-19 pandemic gave several causes, including the need for some of these services to be digitally transformed. Allow me to provide some instances. In order to perform a job, a person must generally contact with numerous distinct public sector agencies. To drive a car, I must first learn to drive, pass the Highway Code and the driving exam, then purchase a vehicle, register it, pay the road tax, and maintain it. Visiting agencies individually, whether onsite or online, is frequently necessary. Multiple encounters, especially those requiring physical transactions, must be reduced. It is critical to transition from an agency-centric to a user-centric approach. We'll need two items to accomplish so.

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First, a public-sector-wide enabling platform that will integrate disparate systems and information across various government departments to enable a real one-stop shop for users. The Saudi Government Service Bus is one example. Second, a government app store similar to those found on our smartphones. Because different organizations may require similar apps, why not create a marketplace where they may be shared? Businesses and even individuals might be invited to create such applications. Nepal has also developed many e-Government Apps. Many dealings with the government are governed by laws. This means that AI can automate many of these operations.

Consistency in delivering services to consumers and businesses, as well as the capacity to assist bridge the digital divide, are further advantages.

There will always be those who have restricted access to digital services in any community. They require one-stop service centers where they may do physical transactions. These facilities can also serve as educational institutions to encourage the usage of technology. People and companies are increasingly demanding more from their government services, thanks to the private sector's deep digitalization. However, several constraints such as funding, talent competition with the private sector, and even business continuity management on vital supplies and services can hold the public sector down (as witnessed during the height of the pandemic).

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An otherwise regulatory-mandated single window will be transformed into a digital trading platform. The public sector may serve as a platform for connecting individuals and companies while also meeting regulatory obligations. This is actual digital transformation, not merely the computerization of existing manual, and sometimes bureaucratic, procedures. It also connects apps and data to reduce data silos, allowing government agencies and trusted partners to explore ecosystem value, and integrating the physical and digital worlds. Huawei's ROMA (Relationship, Open, Multi-cloud, Any-connect) hybrid integration platform is ideal for driving such transformations.

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