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FCC settles with Verizon, AT&T, and others over failed 911 calls

FCC settles with Verizon, AT&T, and others over failed 911 calls

Four telecom companies will pay a total of $6 million to the Federal Communications Commission (FCC) to settle probes into their compliance with the agency's 911 reliability regulations during 2020 network failures, according to the FCC. AT&T, CenturyLink, now Lumen Technologies, Intrado, and Verizon Communications will establish compliance strategies to guarantee that emergency call requirements are followed by the FCC.

Lumen has agreed to pay $3.8 million, while Intrado has agreed to pay $1.75 million. A total of $460,000 will be paid by AT&T to resolve two probes, while Verizon will pay $274,000 to settle one. "A call to 911 may be the most essential phone call you ever make," said FCC Chairwoman Jessica Rosenworcel. "It's critical that phone carriers avoid outages as much as possible and provide fast and adequate warning to 911 call centers when they do happen."

T-Mobile USA agreed to pay $19.5 million to resolve an FCC investigation after a significant 2020 outage resulted in more than 20,000 failed 911 emergency calls. An FCC investigation into a more than 12-hour outage in June 2020 that generated congestion throughout T-networks Mobile's and resulted in "the full failure of more than 23,000 911 calls" triggered the settlement.

T-Mobile has also committed to make additional promises to enhance 911 outage notifications as part of the consent agreement with the FCC. According to a report released by the Federal Communications Commission in October 2020, the T-Mobile outage interrupted worldwide phone and messaging services, as well as data connectivity in some places. It resulted in the failure of at least 250 million calls in total.

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